SERVICES


EXCLUSIVE CUSTOMIZED TECHNICAL SUPPORT

What do you do if something happens to you? Take advantage of customer service before, during and after your purchase By choosing our products, our specialists have the skills to make sure that everything works properly :

  • Installation and operation of espresso machines and coffee grinders
  • User manuals by brand
  • Spare parts on most of our machines
  • Our maintenance tips

We are at your service at all times. Do not hesitate to read our FAQ section which will answer most of your questions.

 

Repairs

Great after-sales service means also good upkeep and maintenance of your machines. Espresso Mali is proud to have a dedicated and highly qualified tean of technicians to ensure a long life for your machine and grinder that you purchased here. Whether it be in our workshop or on the road servicing our commercial clientele, we will spare no effort to guarantee the proper functioning of your Nuova Simonelli, Wega, Avanti, or Victoria Arduino. This deparrtment is open from Monday to Friday between  9:30am and 5:00pm. However, you may also drop off or pick up your machine/grinder at our boutique on Saturday from 10:00am to 5:00pm. Service Dept: 514-270-9770 ext. 5 (or toll-free 1-888-270-9770 ext. 5) and email service@espressomali.com

 

Spare parts

Need parts for a domestic or commercial espresso machine? Espresso Mali has the largest selection of spare parts in Quebec. You will find everything you need to maintain your Nuova Simonelli, Wega, Avanti or Victoria Arduino. We also have parts for coffee grinders (Simonelli and Eureka), Musso ice cream makers and Pastaia pasta machines. This department is at your service from Monday to Friday from 9:30 to 17:00. Parts Department: 514-270-9770 ext. 6 (or toll free 1-888-270-9770 ext. 6)


 

Commercial Financing

Espresso Mali is proud to partner with Global Trade Finance to allow companies to finance their equipment purchases through Leasing. Whether it is for a new business or for someone well established, this type of financing offers several advantages. For more information concerning the terms and conditions of leasing, you can contact Mr. Léopold Beaudoin at Globale Commercial Financing at 514-944-4815 (or by email at lbeaudoin@globalefc.com). http://www.globalefc.com/index.htm

 

Request an appointment / Contact us

Are you starting a new business? Espresso Mali has more than 35 years of experience in the restaurant business. You will find, among other things, the answers to all your questions about espresso coffee and the equipment it requires. Whether it is a restaurant, café, bakery, pastry shop or bistro, serving a good coffee can greatly contribute to the success of your business. To make an appointment with one of our consultants, you can contact us by phone at 514-270-9770 (toll free at 1-888-270-9770) or by email at: info@espressomali.com.
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