Products purchased are non-refundable but may be subject to a credit note (excluding shipping costs).

To be eligible, items must be unused, with their original packaging in good condition. In the case of a food product, the item must still be sealed. It may be returned within ten (10) days of purchase. Beforehand, contact us to obtain a numberd’autorisation de retour de marchandise (#RMA). Les retours reçus sans numéro d’autorisation seront refusés.

Afin de retourner un article, vous devez nous envoyer un courriel à l’adresse pour obtenir un numéro d’autorisation de retour de marchandise (#RMA) ainsi que les instructions pour nous retourner le produit.

Nous vous demanderons de fournir les informations suivantes :

  • reason for return
  • your name and phone number
  • your order number.

Please keep all original boxes of the purchased items as well as the packaging materials. You will need them in case of return.

If you believe that there has been an error on our part in the merchandise shipped, you must contact us within three (3) business days after the date of receipt of the merchandise.


See also our Usage and Privacy Policy